Receiving an Order and Returns

If you received the wrong order, please call the Customer Service Team on 0800 028 1181 (Option 3).
It would be best to speak to our customer service team who will be able to help you on 0800 028 1181 (Option 3).
If goods are damaged when received, you must inform our Customer Service team within 3 days by calling 0800 028 1181 (Option 3). We will then arrange return and replacement.
Please see our returns policy here.
Please call our Customer Services team on 0800 028 1181 (Option 3) to arrange a return.

For ease of processing, orders should be returned in separate boxes with a separate returns authorisation for each one.

Once we have received the returned items we will raise a credit to your account.  If you are signed up to receive Electronic Invoices we will send you a copy of the Credit Note via email.

Please call our Customer Services team on 0800 028 1181 (Option 3) to arrange a return.  If you wish to order an item in exchange the team can help you to order the correct item. Alternatively please contact your Account Manager.

Please refer to our T&C’s to see which items can be returned for credit.

For ease of processing, we ask that each order is returned separately with its own returns authorisation.

Due to MHRA regulations, we can only accept the return of anaesthetics or pharmaceuticals for one of the following reasons:

  • To correct an error in delivery or ordering by Kent Express. All items must be returned their original, unopened packaging.

  • In response to a product or batch recall, instigated by a manufacturer.

  • Where products or packages are damaged in transit.
 

Please call our Customer Services team on 0800 028 1181 (Option 3) for more information.

Amalgam can be returned provided it is in its original, unopened packaging. Please complete the returns form in your order box, or call our Customer Service team on 0800 028 1181 (Option 3) to arrange your return.
Unfortunatelyall PPE and infection control items are non-returnable (unless faulty or damaged upon delivery and reported to us within 48hrs of receipt). We will however accept returns of unopened boxes of respirator masks that fail a fit test.

We are unable to accept a return if the item has been opened or the packaging is not complete.

If a product is faulty upon opening the packaging, please contact our Customer Service team to arrange a return and replacement on 0800 028 1181 (Option 3) or by emailing customerservice@kentexpress.co.uk

If goods are faulty on receipt, please call us on 0800 028 1181 (Option 3) and we will arrange for return and replacement of the goods, or credit at a sum equal to that which you paid for the goods.

If goods develop a fault within the first 5 days of use, please call 0800 028 1181 (Option 3) and we will endeavour to resolve the issue.

Please contact our Customer Service Team to request a return on 0800 028 1181 (Option 3) or via email CustomerService@Kentexpress.co.uk  Goods returned as unwanted must be in a condition suitable for resale, unused and inclusive of all original packaging, instructions, guarantee cards and accessories. Items should not be returned without prior approval from the Customer Service Team.

Account

If you already shop with us over the phone, we can fast track the creation of your online account. Please call our Website Helpdesk on 0800 032 7922 (Mon-Fri 8.30am-5pm) or e-mail ecommerce@kentexpress.co.uk.

If you are a new to Kent Express you can create an account here.

If you already shop with us over the phone, we can fast track the creation of your online account. Please call our Website Helpdesk on 0800 032 7922 (Mon-Fri 8.30am-5pm) or e-mail ecommerce@kentexpress.co.uk.

If you are a new to Kent Express you can create an account here.

Yes, we have a dedicated team who can help. To find out more information please call 0800 028 1181 (Option 1) and ask to speak to our Special Markets sales team.
Although the majority of our products are aimed at dental professionals, we are able to sell some products to people outside of the dental profession. Please contact our Sales team on 0800 028 1181 (Option 1) to find out more.
Most of our products can be sold to any dental professional. Some specific product types can only be sold to GDC-registered customers, such as pharmaceuticals and anaesthetics. We may also ask for the GDC registration number of the principal dental practitioner within your practice for compliance or regulatory purposes. For any queries around this, please speak to our Customer Service team on 0800 028 1181 (Option 3).
We currently do not offer a guest checkout facility.
Once logged into your account you can select the user profiles section and there you can modifyyour details.
We use a third party payment provider and do not store your debit/credit card details.
If you have forgotten your password you can reset your password by using the following link https://www.kentexpress.co.uk/gb-en/profiles/ForgotPassword.aspx
To close your account, please speak to your Account Manager or call our Customer Service team on 0800 028 1181 (Option 3).
If you are unable to log in to your account please call our Customer Service team on 0800 028 1181 (Option 3) or e-mail ecommerce@kentexpress.co.uk
Yes – you’re able to create different login profiles so that you can provide appropriate access for your team members. For assistance please call our Customer Service team on 0800 028 1181 (Option 3).
All regular customers are assigned one of our expert Account Managers to support them with their product choices. If you’re unsure who to speak to, please call our team on 0800 028 1181 (Option 1) and we’ll be happy to help.
Our Account Management team are among the most experienced in the business. Most have several years of experience with Kent Express, and several have a dental background. We also have specialists covering Small Equipment, Handpieces and Whitening products. All of our Account Managers are committed to offering you the best value on your dental supplies.

Products Pricing and Regulations

You will be able to see the product prices once you have logged in as this will show your level of discounts.

Product guarantees vary according to manufacturer and product type. In general, this information can be found on the product description on our website, or within the product packaging.

All own brand products come with our “no quibble” money back guarantee, so if you’re not happy at any time and for any reason, please call our Customer Service team on 0800 028 1181 (Option 3) to arrange a return and refund.

We love to reward our loyal customers with significant discounts on our list pricing. Please speak to your Account Manager for more information, or call 0800 028 1181 (Option 1) to find out more.
We are an accredited dental supplier with the BDIA and our parent company is regulated by MHRA amongst others. We are ISO 9001 accredited.
Our UK company registration number is 03819137.
Our products are sourced internationally from the world’s leading dental manufacturers, in line with all current regulations and industry standards.
As part of Henry Schein UK Holdings we are subject to the Modern Slavery Act 2015. Henry Schein have issued a statement detailing our responsibilities and actions under the act.
As part of Henry Schein UK Holdingswe work to reduce our environmental impact and promote responsible business practices both in our own operations and across our supply chain.
All ofour products are sourcedusing our strict quality procedures in accordance withcurrent UK regulations.
Yes, we are a member of the BDIA
In line with all digital and print marketing in the UK, our advertised is regulated by the Advertising Standards Authority (ASA) via the codes of the Committee of Advertising Practice. In addition, advertising of medicines is regulated by the MHRA and the Human Medicines Regulations Act (2012).
Our product prices are continually reviewed and may change based on a number of factors, including increases in manufacturer costs, competitor price matching and more. We aim to be the best value dental supplier in the UK. This may not always mean that we are the cheapest provider of a particular product (although we often are). Instead, we look to offer you the best balance of price, quality and customer experience.
Promotions are often time limited. This may be due to stock availability, manufacturer specification or for other reasons. In general we are not able to offer promotions once the expiry date has passed. However we would recommend you contact your Account Manager in this case as they will do their utmost to provide you with a great deal.
We don’t offer a price promise, because we don’t aim to be the cheapest dental supplier. We think it’s more important to give you the best value through a combination of price, quality and customer experience. However if you are seeking a price on a specific product, we would recommend you speak to your Account Manager as they will always do their best to provide you with a great deal.
We continually review our prices against the market to ensure we are offering competitive value. If you are seeking a price on a specific product, we would recommend you speak to your Account Manager as they will always do their best to provide you with a great deal.
The prices shown do not include VATbut this will be added on atthe checkout page.
VAT is charged at 20% inlinewith the rate set by the Government.
There are two ways you can receive your free of charge goods, either items are sent from usor you will need to claim the free goods from the supplier. On each of the product offers we will inform you which method is to be used.
Yes we do you can view all of our products here https://www.kentexpress.co.uk/gb-en/Search.aspx?searchkeyWord=amalgam
At the moment, we do not sell KN95 masks.
Yes we do, to explore our range please click here https://www.kentexpress.co.uk/gb-en/kent/c/infection-control/face-masks-ffp
Our own brand products originate with various manufacturers – in general details can be found on the individual product packaging. All of our own brand products are quality tested and meet all current UK regulations for use.
Our own brand products originate with various manufacturers – in general details can be found on the individual product packaging. All of our own brand products are quality tested and meet all current UK regulations for use.

Website

Yes, our website is secureand our secure certificate has been issued by SectigoRSA Organization Validation Secure Server CA. To find out more click the padlock next to our website name at the top of your web browser.
We are committed to processing your data in a secure manner and have put in place specific technical and organizational measures to prevent the personal data we hold from being accidentally or deliberately compromised.
Our web order discount is 1.5%whichautomatically applies when you place your order online.
If you can’t find the product online, it would be best to call the sales team on 0800 028 1181
Yesour website works completely fine on mobile and tablet.

Our Account Managers are sometimes able to agree specific, one-off pricing on a per-order basis, and these prices may differ from the price you see online.

To ensure stability in your product pricing over the long time, speak to your Account Manager about our contract price agreements, where you’re able to fix your prices for six months in return for a commitment to purchase from Kent Express.

Yes we do have a blog – please follow the link on our home page.
Please contact our Customer Service Team on 0800 028 1181 (Option 3).

My Data

You can read our privacy policy by clicking here
Yes, we abide by Data Protection Act 2018, which is the UK implementation of the EU General Data Protection Regulations (GDPR).
Our data protection officer can be contacted by email to DPO@henryschein.co.uk
To make a subject access request, please contact DPO@henryschein.co.uk and provide the following details: Your name; Practice/Business Name; Kent Express Account Number; Up to date contact details; Comprehensive list of the personal data you want to access, based on what you need; Any details, relevant dates or search criteria to help us identify what you want; How you would like to receive the information (email or print). Please note there may be a reasonable fee to cover our administrative costs, based on ICO guidelines.
The purposes for which we collect and use your personal data may vary depending on the type of relationship you have with us, such as if you are one of our employees, customers, or a website user. Kent Express (as part of Henry Schein UK Holdings Ltd) will always collect and use personal data according to the purpose limitation principle. The use of personal data for new purposes should always guarantee consistency and your privacy expectations, otherwise we will request your authorisation.
At times, Kent Express (as part of Henry Schein UK Holdings Ltd) engages third party contractors, service providers, and other vendors to help us accomplishour business objectives. There are other circumstances where we are required by law to disclosepersonal data to third parties such as public bodies or judicial authorities.
At KentExpress (as part of Henry Schein UK Holdings Ltd) applies the storage limitation principle in order toretainpersonal data in our records only for the length of time requiredto fulfil the purpose for which the data was collected. We do not keep personal data for longer than is necessary, and what is necessary depends on specific circumstances such as regulations requiringto retaininformation for a certain period of timeand limitation periods of legal claims.
In order to provide you with the best possible experience on our website, we use cookies on our website. Further details can be found in our Privacy Policy.

Most browsers used by visitors have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent, but setting a browser to reject cookies will prevent access to our website. You can delete your Kent Express cookies from your browser program at any time.

You can also control your Privacy Settings on our website at any time by clicking the fingerprint icon at the bottom left of the screen.

General Questions

Our Sales, Customer Service and Accounts teams are available to help Monday to Friday between 8:30am and 5:30pm.
You can call our sales team on 0800 028 1181 (Option 1) or email sales@kentexpress.co.uk if you need help with our website you can contact our team on 0800 028 1181 (Option 3) or email ecommerce@kentexpress.co.uk 

If you would like to speak to our Customer Service Team email CustomerService@Kentexpress.co.uk or call 0800 028 1181 (Option 3). 
Kent Express are the UK’s biggest mail order dental supplier. Since 1982 we’ve offered UK high street dentists outstanding value on everyday dental consumables, small equipment and uniform from leading brands. 
Please click here to view our terms and conditions. 
Please click here to view our terms and conditions. 
Sign up for our print flyers here by popping in your contact details. Alternatively your Account Manager can make this change for you. 

Placing an Order

You can either place an order on our website, call your Account Manager, or speak to the Sales team on 0800 028 1181 (Option 1)
Once we receive your order it is processed right away, and it is not normally possible to make changes. If you need to return items, please contact our Customer Service Team on 0800 028 1181 (Option 3) with your order number and account number. Please check our T& C’s to check if the relevant items are returnable.
Once we receive your order it is processed right away, and it is not normally possible to make changes. If you need to return items, please contact our Customer Service Team on 0800 028 1181 (Option 3) with your order number and account number. Please check our T& C’s to check if the relevant items are returnable.

If you have an online account, log in to your My Account area and you will be able to see your previous orders in the dashboard section.

If you don’t have an online account, please call Customer Services on 0800 028 1181 (Option 3).

Yes – as long asyou have an online account. Log in and visit My Account > Order Status then find the order that you wish to repeat. Click on “View/Track” and you’llthen be given the option to repeat order any items from this previousorder.
Log in to your account and create a Shopping List to have fast access to the products that you order most often. If you’d like some help to set up a list, or you’d like us to save you time and create a list on your behalf, please give us a call on 0800 028 1181 (Option 3) and we’ll be happy to help.

Payments and Invoicing

You can pay by Credit/Debit Card at the time of order or after it has been invoiced online.

It’s easiest to set up a direct debit if you have an online account. Log in, go to My Account and click on Direct Debit (under “Statements and Payments). You can then download a direct debit PDF, print and fill it out and send by post to our Accounts team (the address is given on the form). Alternatively call us on 0800 028 1181 (Option 2) and we’ll arrange the process from there.

You’ll receive a 1% discount on your invoices if you choose to pay by direct debit.

At the momentwe are unable to accept but you can pay via direct debt, all major credit/debtcardsand BACS transfer.

Prepay orders are charged up front i.e. at the point of Checkout.

For orders on account, your account will be invoiced at the point of order dispatch. Any items not available will become backorders, and these will be invoiced as and when they are dispatched to you.

For products on backorder, you will be charged once each product has been dispatched.
Yes – log in to your online account and if there’s an outstanding balance on your Account you’ll see a link on your Dashboard which will allow you to pay online by debit/credit card.
Subject to credit checks, we are able to offer credit to qualifying dental professionals.
Subject to credit checks, we will agree a credit limit with you.
This may be possible over time, but is subject to trading history,  credit checks and is at our discretion.
Our Accounts team will determineyour credit limit. We use credit reference agencies to support outdecisions.
Payment of your bill is due on the 20th of the month following the order being made, as per our Terms and Conditions.
Yes, we can offer finance packages. Finance is typically offered for a 12 month period on purchases of £1,000 +VAT and above, however all finance is offered subject to status and credit checks. Call 0800 028 5523 for more information or see examples of our finance options here.
Please call our Accounts Team on 0800 028 1181 (Option 2) for more information. 
If you have an online account, you can view your statements and invoices at any time via the My Account area of the website. If you don’t have an online account or would like to register for one, please call our Customer Service team on 0800 028 1181 (Option 3).
Switching to paperless is simple - just speak to your Account Manager or call our Sales team on 0800 028 1181 (Option 1) to make the change.
Please contact our Accounts team on 0800 028 1181 (Option 2) and we can assist.
In the first instance, please call your Account Manager or speak to one of our Sales team on 0800 028 1181 (Option 1).
If your card has been declined, the first step should be to contact your card provider to see if they can resolve the issue. If you’re still having problems, please contact our Customer Service team on 0800 028 1181 (Option 3) and we’ll see what we can do to help.
Websites can go wrong for many reasons, and often these are out of our control. However if you need help using our website, please call 0800 028 1181 (Option 3) and we’ll be happy to assist .

Delivery

All orders placed online are delivered free of charge.

Orders placed by phone are free of charge with minimum order value £50 (UK) or £150 (ROI). Small orders under this threshold will incur a handling charge of £3.50 (UK) or £6.15 (ROI).

We aim to provide next working day delivery. Order before 5pm on a weekday we'll normally dispatch your order the same day. Orders placed after 5pm on a Friday will be processed the next working day.

However in exceptional circumstances (such as delays at our carriers) there may be a delay to your order.

We currently do not offer timed delivery services.
There is no minimum order value. If you order online there is no small order handling charge. if you place an order by phone, orders under £50 (UK) or under £150 (ROI) will incur a small order handling charge of £3.50 (UK) or £6.15 (ROI).

If you have an online account, you can track of the progress of your order by clicking on the “order status” section under “My Account” after you’ve logged in.

If you sign up to receive Order & Shipment Confirmation emails, we will email you your tracking details when your order is dispatched.

If you don’t have an online account, or to sign up for tracking emails, please call our Customer Service team on 0800 028 1181 (Option 3).

If a product is currently out of stock but we expect a delivery to arrive soon, it will be placed on backorder. This means that we will dispatch the item to you and invoice you as soon as it’s available. Items on backorder typically arrive within a few days to a few weeks, but this can vary. For lead time information on a specific product, please call your Account Manager or 0800 028 1181 (Option 1).

If you are signed up to receive Order Confirmation emails we will let you know when the item is on its way. To sign up to receive these emails please contact your Account Manager or call 0800 028 1181 (Option 1).

We can only serve customers in the United Kingdom and the Republic of Ireland.
Our carriers will attempt to deliver within business hours on the next available working day.  Please contact our Customer Service team on 0800 028 1181 (Option 3). If you are unable to accept the delivery
Yes, however your alternative delivery address will be subject to our standard approval process. Please note that, for regulatory reasons, Pharmaceutical items cannot be delivered to a home address.
We do not offer this facility at present, so we recommend that a suitable member of staff is available to take receipt of your order on the expected delivery day during office hours.
Before you place your order you have the option to delay the delivery date. This can be done online or requested from your Account Manager. However once the order is placed, it is unlikely that we will be able to change the delivery date, depending on the processing status of the order. Please call our Customer Service team on 0800 028 1181 (Option 3) or email customerservice@kentexpress.co.uk with your order number and we’ll help if we can.
Please call our Customer Service team on 0800 028 1181 (Option 3) or email customerservice@kentexpress.co.uk with your order number.
Please call our Customer Service team on 0800 028 1181 (Option 3) or email customerservice@kentexpress.co.uk with your order number.
We can add this to your account details.  Please contact your Account Manager or call 0800 028 1181 (Option 1).
All order costs are included in your statement and invoice. As a business, we endeavour to minimise the impact of Brexit on our customers by sourcing and managing our stock appropriately.
Copyright 2024 Henry Schein, Inc. All rights reserved.